Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve and includes individuals who bring a diversity of values and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

This position works across two GDI units, Business Technologies and Collection Platform & Data (CP&D), at 50% capacity with each team.  
 
Reporting to the Business Technologies Assistant Director, this position will help support several of our business production systems to enable the Product Managers for our Facilities systems and our ITSM solution, Cherwell, to focus on major initiatives to implement improvements in Identity and Access Management, replace Cherwell and move Maximo to the cloud. Those projects and therefore this work will continue throughout the 2026 calendar year. 

 

Additionally, this position works with the CP&D team on projects related to Getty’s digital asset management system (OpenText Media Management software, called GAMMA internally). This involves moving legacy system customizations into configurations, implementing new features such as the Magellan reporting tool, and conducting database analysis to support our data modeling work and general database housekeeping activities.  

 

Getty, one of the most prestigious cultural heritage organizations in the world, is dedicated to furthering the study of the history of art, advancing conservation practice, and promoting public knowledge and appreciation of art. Our dynamic and beautiful campus is filled with art, archives and special collections, and a world-class research library. We offer four weeks of accrued vacation a year, every other Friday off, and excellent benefits. Learn more about our benefits.  

  

This position is a hybrid work environment opportunity; this is not a permanent remote assignment. The successful candidate must be a California resident when employment begins and must work at least one day per week on Getty’s campus.   

• Plan and implement technical projects related to GAMMA, Getty’s digital asset management system 
• Provide system support and possible improvements to business applications listed above. 
• Serves level 3 support on specific SaaS products and tools. Escalates issues to vendors or external consultants  
• Applies extensive IT service management practices to design details of services, systems and/or products 
• Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user service needs 
• May works with vendors to collaborate with stakeholders from across campus, including product managers, software engineers, system administrators, and staff users to provide support and develop technical solutions 
• Maintain project documentation, time frames, and status reports as directed 
• May lead a small cross-functional service team or serve on a more complex service or product team
• Serves level 3 support on specific SaaS products and tools. Escalates issues to vendors or external consultants
• Applies extensive IT service management practices to design details of services, systems and/or products
• Applies technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry standards to meet end-user service needs
• Works with vendors to manage service levels and costs

• Bachelor's degree in a related field or a combination of education and relevant experience
• Master's or advanced degree in domain specific area preferred (e.g. MLIS, Data Science, MIS)
• 2-5 years experience with IT systems

• Demonstrated experience working with OpenText’s Media Management digital asset management system, Archibus, Cherwell, and Maximo 
• Demonstrated ability to prioritize and work on multiple projects concurrently  
• Demonstrated ability to meet deadlines  
• Proficiency in project management software and tools (e.g., Jira, Confluence)  
• Tact, diplomacy, and ability to work with a wide variety of audiences, including the ability to quickly develop good working relationships within a large organization 
• Excellent communication skills   
• Thorough knowledge of business and process analysis functions
• Thorough knowledge of related areas of IT
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture
• In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description
• Demonstrated ability to work with others from diverse backgrounds
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines
• Demonstrates problem solving skills
• Broad knowledge relating to software design
• Thorough knowledge of business processes and procedures
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization and the interpersonal skills to work with personnel and all levels of the organization

Here are just some examples that Getty offers/provides for full-time employees:

 

• Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
• 403(b) Employee Investment retirement plan – with up to 5% Getty Match
• Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
• Educational Assistance and professional development
• Paid Vacation, Sick and Personal Days
• 12 Paid Holidays
• Many positions have bi-weekly Off-Fridays
• On-Site Fitness Center at Getty Center
• Community service opportunities

 

To learn more about our comprehensive benefits and long list of perks, go to Getty HR.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.