The Getty

Technical Support Spec Assoc

Requisition Number
Regular Full-Time
Position Status
Getty Center
Trust - 1275-Technical Support Services
Information Technology
Targeted Hiring Range
$19.95 - $24.44 Hourly
ERRP Eligible
Commensurate with experience and internal equity

Diversity, Equity, Accessibility, and Inclusion at Getty

Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Job Summary

Under close supervision, provides technical assistance to end-users for computer hardware, software, and network related problems. Resolves basic problems while referring more complex problems to intermediate and/or senior level.

Major Job Responsibilities

  • Schedules and assists with installation, upgrade, configuration, and troubleshooting of computing and communication devices and peripherals
  • Technically able to resolve 50% of PC and/or Macintosh hardware or software user assistance issues with minimal direction
  • Coordinates hardware and software purchases
  • Performs, schedules, and monitors system alerts, work queues, backups, and recovery activities
  • Updates daily status reports and shift handover reports, if applicable
  • Applies security best practices
  • Gathers asset inventory and software license information
  • Ensures users are assigned appropriate resources


  • High school diploma/GED
  • 0-2 years of related experience with PC or Macintosh hardware or software support
  • Certification preferred in any of the following: Windows, Dell, Apple, Microsoft or Novell


All employees must be fully-vaccinated against the COVID-19 virus as a condition of employment. Exemptions from this requirement as a reasonable accommodation due to medical contraindication, disability or sincerely held religious belief or practice will be considered.

Knowledge, Skills and Abilities

  • Strong ability to communicate professionally and collegially
  • Strong organization skills
  • Ability to follow instructions and documented procedures
  • Ability to provide excellent customer service
  • Ability to apply diagnostic techniques for problem troubleshooting

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.