The Getty

E-Commerce Coordinator

Requisition Number
2021-3803
Type
Regular Full-Time
Position Status
Getty Center
Program/Department
Trust - 1602-GC Museum Store Operations
Category
Retail and Merchandising
Salaried/Hourly
Hourly
Targeted Hiring Range
$22.35 - $27.38 Hourly
ERRP Eligible
No
Salary
Commensurate with experience and internal equity

Diversity, Equity, Accessibility, and Inclusion at Getty

Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Job Summary

Working under supervision of the Manager of Retail Systems and Logistics, supports day-to-day operations of the Getty e-Commerce Retail and Wholesale websites.

Major Job Responsibilities

  • Provide support for two e-Commerce sites: direct retail and wholesale
  • Oversee Amazon Store (FBA): maintain inventory levels and product listings; monitor advertising; analyze sales data
  • Oversee third-party fulfillment by maintaining inventory levels and product assortments
  • Assist with day-to-day site maintenance and content changes
  • Coordinate project list for all e-commerce development projects
  • Coordinate workflow by setting schedules and priorities for projects
  • Monitor and report on project progress
  • Assist with website metric analysis by running reports for manager as necessary
  • Generate daily and monthly sales reports
  • Responsible for new product creation and ensuring accuracy of all product information on the sites
  • Assist with maintaining inventory accuracy for online location
  • Assist in gathering new product information from Buyers
  • Coordinate product photography
  • Assist in the development and merchandise strategy for the online store
  • Provide expertise and direction for the web fulfillment team daily as needed, including instructions for orders that require special handling
  • As the primary customer contact for online-related inquiries, demonstrate excellent customer service skills via phone and e-mail
  • Process payments daily
  • Provide assistance and follow-up for orders with risk assessment
  • Maintain a calendar of e-blasts and other tools to routinely perpetuate and grow business

Qualifications

  • High school diploma/GED; Bachelor’s degree preferred
  • Minimum 3-4 years related experience

Requirement

All employees must be fully-vaccinated against the COVID-19 virus as a condition of employment. Exemptions from this requirement as a reasonable accommodation due to medical contraindication, disability or sincerely held religious belief or practice will be considered.

Knowledge, Skills and Abilities

  • 3-4 years’ experience in e-Commerce operations
  • An ideal candidate will have project management experience with a solid background in the planning, prioritization, and execution of online projects
  • Demonstrated success in following through and completing projects
  • Excellent organizational skills and attention to detail
  • Ability to deal with ambiguity and a changing environment
  • Ability to handle multiple projects and deadlines concurrently
  • Must be able to work with little to no supervision as well as with supervision
  • Experience with web analytics tools like Google Analytics
  • E-commerce experience in a non-profit environment (especially a museum setting) is preferred
  • Must have excellent communication skills and interpersonal skills to work with staff, the public, and others outside the organization
  • Demonstrate creativity in merchandising and marketing the online store
  • Familiarity with word processing and spreadsheet software (Word & Excel)
  • Working knowledge of Photoshop and experience creating basic web graphics such as banners is preferred
  • Experience with digital photography and product photography is preferred

 

 

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.