Diversity, Equity, Accessibility, and Inclusion at Getty
Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Under close supervision, provides technical assistance to end-users for computer hardware, software, and network related problems. Resolves basic problems while referring more complex problems to intermediate and/or senior level.
Major Job Responsibilities
Schedules and assists with installation, upgrade, configuration, and troubleshooting of computing and communication devices and peripherals
Technically able to resolve 50% of PC and/or Macintosh hardware or software user assistance issues with minimal direction
Coordinates hardware and software purchases
Performs, schedules, and monitors system alerts, work queues, backups, and recovery activities
Updates daily status reports and shift handover reports, if applicable
Applies security best practices
Gathers asset inventory and software license information
Ensures users are assigned appropriate resources
High school diploma/GED
0-2 years of related experience with PC or Macintosh hardware or software support
Certification preferred in any of the following: Windows, Dell, Apple, Microsoft or Novell
Knowledge, Skills and Abilities
Strong ability to communicate collegially and professionally
Strong organization skills
Ability to follow instructions and documented procedures
Ability to provide excellent customer service Ability to apply diagnostic techniques for problem troubleshooting
Equal Opportunity Employer
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.