The Getty

Technical Support Spec Assoc

Posted Date
1 week ago(9/13/2021 9:32 AM)
Requisition Number
2021-3779
Type
Regular Full-Time
Position Status
Getty Center
Program/Department
Trust - 1275-Technical Support Services
Category
Information Technology
Salaried/Hourly
Hourly
Targeted Hiring Range
$19.95 - $24.44 Hourly
Salary
Commensurate with experience and internal equity

Diversity, Equity, Accessibility, and Inclusion at Getty

Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Job Summary

Under close supervision, provides technical assistance to end-users for computer hardware, software, and network related problems. Resolves basic problems while referring more complex problems to intermediate and/or senior level.

Major Job Responsibilities

  • Schedules and assists with installation, upgrade, configuration, and troubleshooting of computing and communication devices and peripherals
  • Technically able to resolve 50% of PC and/or Macintosh hardware or software user assistance issues with minimal direction
  • Coordinates hardware and software purchases
  • Performs, schedules, and monitors system alerts, work queues, backups, and recovery activities
  • Updates daily status reports and shift handover reports, if applicable
  • Applies security best practices
  • Gathers asset inventory and software license information
  • Ensures users are assigned appropriate resources

Qualifications

  • High school diploma/GED
  • 0-2 years of related experience with PC or Macintosh hardware or software support
  • Certification preferred in any of the following: Windows, Dell, Apple, Microsoft or Novell

Knowledge, Skills and Abilities

  • Strong ability to communicate collegially and professionally
  • Strong organization skills
  • Ability to follow instructions and documented procedures
  • Ability to provide excellent customer service Ability to apply diagnostic techniques for problem troubleshooting

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.