The Getty

  • Community Manager

    Posted Date
    4 months ago(8/2/2019 2:55 PM)
    Requisition Number
    2019-3469
    Type
    LT Full-Time
    Position Status
    Getty Center
    Program/Department
    Publications - 1301-Publications Administration
    Category
    Publications
    Salaried/Hourly
    Salaried
    Targeted Hiring Range
    $63,587.68 - $82,675.84 Annually
    Salary
    Commensurate with experience and internal equity
  • Job Summary

    The Getty is seeking an energetic and dedicated Community Manager to collaborate with the team responsible for developing Quire (https://gettypubs.github.io/quire/), a unique open source software framework developed by the Getty to create multi-format digital books. We are entering a two-year development phase to further Quire’s utility for the Getty’s own projects and for potential adoption by other museum and academic publishers and institutions.

     

    The Quire Community Manager will take the lead in growing and developing our nascent community of users and volunteer contributors, with a broad aim to diversify and deepen participation and eventually moving Quire to a community-supported model for long-term sustainability and growth. The Community Manager will create and implement tools and processes that foster a sense of belonging for individuals in the community and that facilitate their use of—and contributions to—Quire as an open source project. They will ensure effective and transparent communication within the community, and between the community and the core Quire team at the Getty. They will also oversee the creation and maintenance of documentation and training materials, and will organize and host Quire sharing and community-building events both online and in-person.

     

    The Quire community manager will also become a Quire user as they dedicate some of their time collaborating with staff on a number of the Getty’s own Quire projects to better understand and address potential technical and documentation issues community members themselves might face.

     

    This is a full-time, two-year term position, with full benefits.

    Major Job Responsibilities

    Reporting to the Digital Publications Manager/Getty Publications and working in close collaboration with Getty Digital, the Community Manager will

    • Establish and oversee support and communication channels (such as user forums and/or social media) for Quire community users.
    • Develop and implement tools and processes that enable the community to thrive and meaningfully participate in the development of Quire.
    • Facilitate communication between the community and the core development team, including identifying bugs and sharing use cases that may lead to new features or other enhancements.
    • Develop and oversee the Quire website and documentation to keep it updated to the current release, and to continually expand and improve the documentation and training material.
    • Teach Quire to users in-person and online.
    • Facilitate community-building activities and events.
    • Assist ongoing marketing efforts and recruitment of new users.
    • Assist in the production of Getty Publication’s own Quire book projects by converting and formatting text, preparing image files and metadata, implementing corrections, and customizing styles and features.

    Qualifications

    • Bachelor’s degree 
    • Three to five years professional experience—preferably in the technology or non-profit, mission-driven sectors—with a minimum of two years in community development and management.
    • Demonstrable experience designing and implementing processes that accomplish tasks and are easy to use.
    • Experience developing educational/training materials.

    Knowledge, Skills and Abilities

    • Excellent verbal and written communication skills.
    • Demonstrable facility with some form of web technology, such as basic knowledge of HTML and CSS, or experience working with a blogging platform like WordPress or Squarespace.
    • Capacity to understand often complex digital tools and methods, and the ability to make them meaningful to others through explanation and teaching.
    • Familiarity with best practices in open source software community management as seen in resources such as The Art of Community by Jono Bacon, or Mozilla’s Open Leadership programs.
    • Excellent interpersonal skills, demonstrating empathy, engagement and enthusiasm