The Getty

  • Systems Support Specialist

    Posted Date
    4 months ago(8/2/2019 1:41 PM)
    Requisition Number
    LT Full-Time
    Position Status
    Getty Center
    Trust - 1206-Collection & Content Management System
    Information Technology
    Targeted Hiring Range
    $63,587.68 - $82,675.84 Annually
    Commensurate with experience and internal equity
  • Job Summary

    Getty Digital seeks a Systems Support Specialist to join the Collection & Content Management Systems (CCMS) team. This position helps to support the Getty’s suite of collection management systems, including platforms focused on museum, library, and archives collection management functions, digital asset management, digital preservation, and discovery. A major component of this role is working directly with systems staff and personnel from across campus to provide front-line assistance, manage metadata and system processes, optimize workflows, and improve user experiences (public and staff).  This position is co-supervised by two senior CCMS application managers.  


    This is an opportunity for a technical and service-oriented candidate with excellent communication skills, attention to detail, research skills, the ability to work independently, and a desire to continuously learn and expand their skillset.   

    The position is a full-time, limited term employee funded for one year. The possibility exists that during or at the end of that term that the position is converted to a full-time, regular employee with no promised stated or implied. 

    Major Job Responsibilities

    • Serves as front-line support for CCMS-related HelpDesk tickets
    • Oversees regularly scheduled tasks and processes (i.e., metadata validation, data exports, fixity checking)
    • Researches and troubleshoots minor system issues
    • Implements minor system configurations
    • Performs metadata enhancements and transformations using APIs and web services, when available
    • Produces reports and analyzes statistics to maximize data-driven decision making
    • Assists with the documentation of policies, procedures, and systems information
    • Develops scripts to streamline workflows or accomplish project-related tasks
    • Tests new processes and procedures
    • Monitors product roadmaps and evaluates product enhancements to anticipate use of new features


    • Bachelor’s degree with relevant experience in cultural heritage domain; Master’s degree in library and information science preferred
    • Minimum 3 years of relevant professional experience

    Knowledge, Skills and Abilities

    • Experience working with collection management systems in the cultural heritage domain. Direct experience with any of the following systems is highly desirable: TMS, Media Management, ArchivesSpace, Alma, Primo or Rosetta
    • Familiarity with relational database concepts and SQL
    • Knowledge of museum, library, and archival practice, and metadata standards (MARC, METS. EAD)
    • Hands-on understanding of web technologies, including  HTML, CSS, XML/XSLT, and REST APIs
    • Demonstrated Python experience; additional Angular JS experience preferred 
    • Ability to collaborate across teams and serve as a bridge between technical and non-technical staff
    • Comfortable working with the command line
    • Basic knowledge of JIRA and Github
    • Excellent written and verbal communication skills
    • Ability to quickly assess and analyze issues
    • Strong organizational skills 
    • Ability to multi-task and meet deadlines