The Getty

  • Security and Visitor Services Assistant Manager of Operations and Training

    Posted Date
    5 months ago(5 months ago)
    Requisition Number
    Regular Full-Time
    Position Status
    Getty Center and Villa
    Trust - 0127-Security Operations and Sup
    Targeted Hiring Range
    $62,342.80 - $81,055.52 Annually
    Commensurate with experience and internal equity
  • Job Summary

    Provides leadership and oversight for an operational area within the Security and Visitor Services department. May supervise first-line supervisors. Interprets and executes policies and procedures that typically affect subordinate employees. Decisions impact objectives, priorities and work activities for immediate and related areas or groups. Conducts a variety of administrative duties and record keeping. Leads in the recruitment, orientation and continuing training of staff. Develops new initiatives in area of responsibility.

    Major Job Responsibilities

    • Oversees daily operations of an operational area according to departmental objectives, procedures and policies
    • Evaluates current and anticipates future training needs, compiles training calendars and ensures that the training goals are met, maintains a good understanding of training trends and best practices
    • Provides regular guidance to direct reports, staff and/or volunteers
    • Recruits, interviews, hires and trains new staff and/or volunteers Ensures that staff/volunteers are kept up to date on policy and procedural changes on a regular basis
    • Provides direct supervision of staff/volunteers, such as performance feedback, training, coaching, time & attendance approvals and corrections. Addresses performance issues, prepares and delivers performance appraisals to assigned staff
    • Interacts frequently with other departments and colleagues for continued improvement of the visitor experience
    • May participate in budgeting and issues related to the fiscal operation of the department
    • Ensures that projects are completed on time and within established parameters
    • Continues to advance knowledge and develop skills to be able to plan for and lead teams in a wide variety of emergency and routine challenges and situations


    • Bachelor’s degree
    • Minimum 3 years of supervisory experience

    Knowledge, Skills and Abilities

    • Proficient computer skills and demonstrated experience with office software and email applications
    • Excellent customer service skills
    • Excellent communication (oral & written) and presentation skills
    • Demonstrates knowledge of the organization and community
    • Ability to gather data and produce reports for Senior Management review