The Getty

Security and Visitor Services Assistant Manager of Operations and Training

3 weeks ago(1/4/2018 4:07 PM)
Requisition Number
Position Status
Regular Full-Time
Getty Center and Villa
Trust - 0127-Security Operations and Sup

Job Summary

Provides leadership and oversight for an operational area within the Security and Visitor Services department. May supervise first-line supervisors. Interprets and executes policies and procedures that typically affect subordinate employees. Decisions impact objectives, priorities and work activities for immediate and related areas or groups. Conducts a variety of administrative duties and record keeping. Leads in the recruitment, orientation and continuing training of staff. Develops new initiatives in area of responsibility.

Major Job Responsibilities

  • Oversees daily operations of an operational area according to departmental objectives, procedures and policies
  • Evaluates current and anticipates future training needs, compiles training calendars and ensures that the training goals are met, maintains a good understanding of training trends and best practices
  • Provides regular guidance to direct reports, staff and/or volunteers
  • Recruits, interviews, hires and trains new staff and/or volunteers Ensures that staff/volunteers are kept up to date on policy and procedural changes on a regular basis
  • Provides direct supervision of staff/volunteers, such as performance feedback, training, coaching, time & attendance approvals and corrections. Addresses performance issues, prepares and delivers performance appraisals to assigned staff
  • Interacts frequently with other departments and colleagues for continued improvement of the visitor experience
  • May participate in budgeting and issues related to the fiscal operation of the department
  • Ensures that projects are completed on time and within established parameters
  • Continues to advance knowledge and develop skills to be able to plan for and lead teams in a wide variety of emergency and routine challenges and situations


  • Bachelor’s degree
  • Minimum 3 years of supervisory experience

Knowledge, Skills and Abilities

  • Proficient computer skills and demonstrated experience with office software and email applications
  • Excellent customer service skills
  • Excellent communication (oral & written) and presentation skills
  • Demonstrates knowledge of the organization and community
  • Ability to gather data and produce reports for Senior Management review