Under general supervision, provides technical support to end-users for computer hardware, software, services and network related problems. Resolves PC and/or Macintosh hardware, operating system, technology services or software support issues with minimal direction. Regularly interacts with functional peer group, area supervisors or managers, and internal/external customers and/or visitors. Gathers product and process knowledge, and documents known issues, procedures, and solutions.
Must have experience working in a technology support, call center or help desk environment using service management software. Demonstrate a willingness to learn and use new procedures and technology. Available to work evenings, weekend and holiday coverage as needed and scheduled at multiple locations in Los Angeles, CA.